Privacy Policy

Privacy Policy Effective Date: 01/01/2026

EDGE28 (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, platform, or communicate with us, including through SMS messages.

EDGE28 is a SaaS platform that helps businesses leverage artificial intelligence to operate more efficiently, automate workflows, and improve decision-making.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Name

Business name and contact details

Email address

Phone number (including mobile number for SMS)

Account credentials and login information

Payment and billing information

Any other information you voluntarily provide (e.g., through support requests, onboarding forms, or AI prompt inputs)

Automatically Collected Information When you visit our website or use the EDGE28 platform, we may automatically collect:

IP address

Browser type and version

Device type and operating system

Pages visited and features used

Usage data and interaction metrics

Cookies and similar tracking technologies

AI and Platform Usage Data

We may collect data about how you interact with our AI tools, including prompts, generated outputs, analytics on feature usage, and performance metrics to improve our services.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the EDGE28 platform and AI-powered features

Process account registration, subscriptions, and payments

Communicate with you about your account, service updates, onboarding, and support requests

Send transactional or service-related notifications (including via SMS where you have consented)

Analyze usage patterns to enhance user experience and develop new features

Comply with legal and regulatory obligations

Detect and prevent fraud or abuse

3. SMS Communications & A2P 10DLC Compliance

If you provide your mobile phone number and consent to receive text messages from EDGE28:

You may receive SMS messages for service-related communications, such as account notifications, onboarding assistance, feature updates, system alerts, support responses, and follow-ups regarding your use of the platform.

Message frequency may vary based on your account activity and interactions with our services.

Message and data rates may apply according to your carrier’s plan.

You may opt out at any time by replying STOP to any message we send.

For help or assistance, reply HELP or contact our support team.

SMS Consent

By opting in, you consent to receive SMS messages from EDGE28. Consent is not a condition of purchasing or using our services. We use automated technology to deliver these messages.

We collect your mobile phone number and SMS consent specifically for delivering these communications. We do not use SMS opt-in data for any marketing or promotional purposes.

4. Mobile Information Sharing Statement

No mobile information obtained through SMS opt-in will be shared with third parties or affiliates for marketing or promotional purposes.

All other categories of data exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to deliver the SMS service (e.g., with our SMS provider) or as required by law.

For full details on our SMS program, please also review our Terms of Service.

5. Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

Enable essential platform functionality and security

Analyze site and platform usage to improve our services

Personalize your experience where applicable

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit functionality. We may also work with third-party analytics providers (such as Google Analytics) that collect anonymized usage data.

6. How We Protect Your Information

We implement reasonable administrative, technical, and physical security measures to protect your personal information, including:

Encryption of data in transit (SSL/TLS) and at rest where appropriate

Access controls and authentication requirements

Regular security monitoring and updates

Employee training on data protection practices

While we strive to protect your data, no security system is completely impenetrable.

7. Information Sharing

We may share your information in the following limited circumstances:

With service providers and vendors who assist us in operating the platform (e.g., hosting providers, payment processors, SMS delivery services, and analytics tools), under strict contractual protections

With affiliates or successors in the event of a business transfer

To comply with legal obligations, court orders, or government requests

To protect the rights, property, or safety of EDGE28, our users, or the public

We do not sell your personal information. We do not share your mobile SMS opt-in data with third parties for marketing purposes.

8. Your Privacy Rights

Depending on your location and applicable laws (including state privacy laws such as CCPA/CPRA in California), you may have rights to:

Access the personal information we hold about you

Correct inaccurate or incomplete data

Request deletion of your personal information (subject to legal exceptions)

Opt out of certain data processing or sharing activities

Withdraw consent for SMS communications at any time

To exercise these rights, please contact us using the information below. We will respond within the timeframes required by applicable law.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in consent records are retained for compliance and audit purposes.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with a revised effective date. Your continued use of the EDGE28 platform after changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

EDGE28

[email protected]

480-906-4910